WE WANT TO BE A
 guardian of our quality at all times
People rely on us. Quality is vital. As is accurate, transparent, helpful information about our products and services. We only earn and deserve trust by meeting expectations.
listening to customers
- The customer’s voice is important to us: in exchange meetings across different organisational levels, we listen to any suggestions – or other feedback – they may wish to share. From here, we take appropriate action, by making adjustments to our services or processes. It’s all about improvementÂ
- We have a long and strong track record with inspectorates, certification bodies and our customers.
RIGHT FIRST TIME
We aim to work right first time. We have the integrity – as well as a commitment to science-based decisions – to improve from that point. We believe in always doing better. Our customers expect it.
Group Shared Policy on Quality
We contribute to a better life for all throughout the world by providing safe and high-quality products and services.
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- We pay full attention to the request of our customers, and provide products and services meeting with their satisfaction.
- We actively provide appropriate information to our customers and continue to improve our trustworthiness.
- We make no compromises with regard to safety, conducting surveys and research as thoroughly as possible, faithfully complying with applicable laws and regulations, and always delivering products and services of uniform quality.
- We assure quality through the Ajinomoto System of Quality Assurance (ASQUA), based on the concepts outlined in the international ISO standard.
- Under the leadership of our management, each one of our companyʼs employees makes the greatest effort to provide safe and high-quality products and services through work at all levels, from research and development to production, distribution, sales and services.